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11/15/2026 4:45 AM

Xfinity App on Roku not functioning after update

To add to the list of things that the new update did, the Xfinity app now doesnt work.  I can go to the app, click on a channel and it then looks like it works but it goes into a loop of looking for the channel, black screen, looking for the channel and then black screen.  Eventually it will give an error of "TVAPP-00116".  If I restart the Roku stick, I can go into the Xfinity app and I can select one channel and it will work.  But if I then try to go to another channel it goes back to the problem above.  Every single time.

To get ahead of the questions.  Things I have done:

1. Restart the Roku stick (see above)

2. Delete the app and reinstall.  Doesnt work.

3. Go back to the home screen and restart the app.  Nope

4.  Unplug the stick and restart. Nope

5. Reset the network. Nope.

6. Check to see if the App is updated.  Nope

7.  Check to see if the Roku is updated.  Nope.

Can we please at least do some testing for rolling out these update?

This is also happening on multiple Roku devices which would directly tie it to the app and not the device.  I am able to access other apps on the stick just fine.  Directly related to the update.

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