BrettBusch's profile

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1 Message

Sat, Oct 10, 2020 11:00 AM

Xfinity app on LG TV stuck on Purchases screen.

The app is stuck on the Purchases screen so I can’t watch anything. Have tried signing out and rebooting the tv multiple times.

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Rustyben

Expert

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24K Messages

8 m ago


@BrettBusch wrote:
The app is stuck on the Purchases screen so I can’t watch anything. Have tried signing out and rebooting the tv multiple times.

if you are able to play the recording on a smart phone/device at the same time and location connected to the same wifi then uninstall the stream beta app from the LG store using the TV remote check for TV firmware updates and keep updating until there are no more to install. unplug the TV for 30 seconds or so from AC power. Plug back in and reinstall the app. be very careful to accept the terms and conditions. working?

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