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user_5392c7
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10/12/2026 3:35 AM

Xfinity App on Apple TV 4K will not allow me to watch live sports while Apple TV is ethernet connected to Comcast [Edited]

I have a Cable modem connected to Comcast.  I have my Apple TV 4K connected via wired Ethernet to have better quality.  This setup works great for everything except the Xfinity app.  If I want to watch live sports it says the Apple TV has to be connected via WiFi. [Edited: "Inappropriate Language"]

To get around this nonsense I use the xfinity app on my iPad to watch the sporting event and then screencast it to the Apple TV.  

How can this nonsense be avoided?  I’m on the Comcast network.  I just use my own router and access points - not the Xfinity combo router/access point.  

[Title Edited: "Inappropriate Language"]

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6 hours ago

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XfinitySean

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1 day ago

Hi user_5392c7, thanks for joining us here on the forums! I'm sorry that you have to jump through hoops just to watch Xfinity Stream through your Apple TV. Can you provide the model and generation of the Apple TV to help us narrow down any potential causes?

 

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user_5392c7

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MN893LL/A version 27.0 (24J361) - Apple TV 4K.

This was the latest generation Apple TV 4K until Apple released a new one a few days ago. 

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15 hours ago

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XfinityBenny

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1.8K Messages

@user_5392c7 Thanks, that is a good set up. Are you seeing the error code TVAPP-00101 in the message about needing to be on Wifi? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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14 hours ago

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user_5392c7

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That will have to wait until I am denied in a Live broadcast again.  

All that said it is non-sensical that my iPad running Xfinity stream over WiFi and my Apple TV running Xfinity stream over ethernet have opposite outcomes given they are eventually connected to the same LAN and then WAN links. 

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14 hours ago

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XfinityBenny

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@user_5392c7 Totally get that, and it would help us determine the route to take for troubleshooting. See if you can replicate it by watching other live sports that you wouldn't normally enjoy. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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12 hours ago

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user_5392c7

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8 hours ago

While watches the Brewers v Dodgers on FS1 tonight.

I was watching fine.  Then the following error appeared: 

Playback cannot continue

We are sorry something is not working correctly

TVAPP-00219


I was able to back out and go back in.  This happened twice.

Then the dreaded WiFi error message: 

Please connect to your in-home WiFi.

Due to licensing agreements, some content can only be viewed on

your in-home WiFi.

TVAPP-00101

At present I have my iPad Xfinity streaming app watching the game just fine!  I am screen casting it to the exact same AppleTV 4K box!

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