Visitor
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5 Messages
Xfinity App on Apple TV 4K will not allow me to watch live sports while Apple TV is ethernet connected to Comcast [Edited]
I have a Cable modem connected to Comcast. I have my Apple TV 4K connected via wired Ethernet to have better quality. This setup works great for everything except the Xfinity app. If I want to watch live sports it says the Apple TV has to be connected via WiFi. [Edited: "Inappropriate Language"]
To get around this nonsense I use the xfinity app on my iPad to watch the sporting event and then screencast it to the Apple TV.
How can this nonsense be avoided? I’m on the Comcast network. I just use my own router and access points - not the Xfinity combo router/access point.
[Title Edited: "Inappropriate Language"]



XfinitySean
Official Employee
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1.1K Messages
1 day ago
Hi user_5392c7, thanks for joining us here on the forums! I'm sorry that you have to jump through hoops just to watch Xfinity Stream through your Apple TV. Can you provide the model and generation of the Apple TV to help us narrow down any potential causes?
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user_5392c7
Visitor
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5 Messages
5 hours ago
While watches the Brewers v Dodgers on FS1 tonight.
I was watching fine. Then the following error appeared:
Playback cannot continue
We are sorry something is not working correctly
TVAPP-00219
I was able to back out and go back in. This happened twice.
Then the dreaded WiFi error message:
Please connect to your in-home WiFi.
Due to licensing agreements, some content can only be viewed on
your in-home WiFi.
TVAPP-00101
At present I have my iPad Xfinity streaming app watching the game just fine! I am screen casting it to the exact same AppleTV 4K box!
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