BReal0684's profile

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9 Messages

Thursday, June 8th, 2023 11:12 PM

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Xfinity App Not Working

I finally got my Xfinity streaming app to work with Firestick. It took about a week. First I called Xfinity, and they ran all kinds of tests. Useless. Then I called Amazon Firestick support. They said they were working on the problem. After I got off the phone, I noticed they had changed the message on my TV screen that you needed an iOS 6.0 Firestick. Mine was iOS 5.25.

After much more research, I realized that my 2017 Samsung smart TV no longer supported the Xfinity Streaming app. So after all that I decided to trade in my Amazon firestick for 20% off a new 4k Firestick with a $3 trade in value. I bought the $32 fire stick and paid $22 for the new one. I now have the Xfinity streaming app back and all my channels. It took about 20 hours too figure this all out. Never give up.!!

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367 Messages

1 year ago

Hello @BReal0684 , thank you for taking the time to reach out to our great team through Forums. I see you were able to resolve your issue with your Amazon Firestick. Way to go! Can you let me know an update if all continues to be good to go? 

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