I am having issues on picture not showing on my xfinity stream app. I have an Apple TV box. I called in for help and they are working on it and to check on it tomorrow
Hi user_5e278e, I'm glad to hear you were able to get some support on this. Are you still experiencing those picture issues? If so, are you seeing an error code or error message on your screen as well?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_gru95l The Xfinity Stream app would require that you are connected to your home WiFi network in order to use an eligible Apple TV. Please let us know if that may be related to the issue, or if you are receiving an error message/code or other issues with the Stream app.
Gotcha. Sorry for the confusion. Unfortunately, the NOW TV subscription will not be accessible through Apple TV at this time. This link can provide more information on compatible devices (https://www.xfinity.com/support/articles/now-tv-overview). We can also assist with shipping a XUMO Streaming box so you have access to your live channels if you'd like.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I just purchased an Apple TV 4 K+WiFi and cannot log in to several of my Xfinity apps, which I have purchased through Xfinity, mainly Xfinity Stream, Paramount+, Stars, Showtime, and others... Are there any additional details about this?
user_ml9svj, Thank you for reaching out to Xfinity Support. The Xfinity Stream app is compatible with your Apple 4K devices that support tvOS version 15 or later. However, to use the app, your Apple TV must be connected to your in-home Xfinity WiFi network. You cannot access the app through other networks, including Xfinity WiFi hotspots. Therefore, ensure your Apple TV is connected to your Xfinity home network for proper functionality.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_5e278e
3 Messages
2 months ago
I am having issues on picture not showing on my xfinity stream app. I have an Apple TV box. I called in for help and they are working on it and to check on it tomorrow
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user_5e278e
3 Messages
2 months ago
I do have audio working on though
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XfinityThomasD
Official Employee
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1.3K Messages
2 months ago
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