I am having issues on picture not showing on my xfinity stream app. I have an Apple TV box. I called in for help and they are working on it and to check on it tomorrow
Hi user_5e278e, I'm glad to hear you were able to get some support on this. Are you still experiencing those picture issues? If so, are you seeing an error code or error message on your screen as well?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_gru95l The Xfinity Stream app would require that you are connected to your home WiFi network in order to use an eligible Apple TV. Please let us know if that may be related to the issue, or if you are receiving an error message/code or other issues with the Stream app.
Gotcha. Sorry for the confusion. Unfortunately, the NOW TV subscription will not be accessible through Apple TV at this time. This link can provide more information on compatible devices (https://www.xfinity.com/support/articles/now-tv-overview). We can also assist with shipping a XUMO Streaming box so you have access to your live channels if you'd like.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_5e278e
3 Messages
19 days ago
I am having issues on picture not showing on my xfinity stream app. I have an Apple TV box. I called in for help and they are working on it and to check on it tomorrow
1
0
user_5e278e
3 Messages
19 days ago
I do have audio working on though
0
0
XfinityThomasD
Official Employee
•
1.2K Messages
17 days ago
2
0