Xfinity App is not streaming on ROKU device despite following all troubleshoot instructions.

Removed xfinity app from Roku TV.
Restarted the roku TV using restart feature (also tried turning device off/on).
Added xfinity app back, relogged in
Checked for Roku system updates, system is already up to date
Cleared cache and data on roku device by resetting network connection
Checked internet connection, confirmed other apps are working/streaming successfully.

Responses

XfinityAmandaB

Official Employee

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2.1K Messages

8 days ago

MM24589 Thank you so much for stopping in for help with your Xfinity stream app not working on your Roku device. If you are still having issues, we would be more than happy to help. Could you tell me if you are getting any error codes or messages?

0

Ribstone51

Frequent Visitor

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11 Messages

3 days ago

The error message I receive is Error: TVAPP-00116

0

Ribstone51

Frequent Visitor

•

11 Messages

3 days ago

This is the 3rd time I have had this problem in the past month.

1

0

XfinitySara

Official Employee

•

1.7K Messages

@Ribstone51 - Thank you for leaving comments with your shared concerns! You're in a great place for help :) Our team is awesome to work with because we'll always do whatever we can to review and resolve issues quickly. If you are still experiencing problems or the issue returns, please consider creating your own post so that we can properly address your particular account/service. Thank you!

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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23 hours ago

0

Xfinity Stream App

MM24589

Xfinity App is not streaming on ROKU device despite following all troubleshoot instructions.

XfinityAmandaB

Ribstone51

Ribstone51

XfinitySara

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