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MM24589
1st Topic

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1 Message

Wednesday, April 23rd, 2025 9:06 PM

Xfinity App is not streaming on ROKU device despite following all troubleshoot instructions.

  1. Removed xfinity app from Roku TV.
  2. Restarted the roku TV using restart feature (also tried turning device off/on).
  3. Added xfinity app back, relogged in
  4. Checked for Roku system updates, system is already up to date 
  5. Cleared cache and data on roku device by resetting network connection 
  6. Checked internet connection, confirmed other apps are working/streaming successfully. 

Question

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Updated 

2 days ago

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XfinityAmandaB

Official Employee

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2.3K Messages

2 months ago

 

MM24589 Thank you so much for stopping in for help with your Xfinity stream app not working on your Roku device. If you are still having issues, we would be more than happy to help. Could you tell me if you are getting any error codes or messages?

 

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Ribstone51

Frequent Visitor

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11 Messages

2 months ago

The error message I receive is Error: TVAPP-00116

4

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Ribstone51

Frequent Visitor

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11 Messages

2 months ago

This is the 3rd time I have had this problem in the past month.

1

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XfinitySara

Official Employee

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1.8K Messages

@Ribstone51 - Thank you for leaving comments with your shared concerns! You're in a great place for help :) Our team is awesome to work with because we'll always do whatever we can to review and resolve issues quickly. If you are still experiencing problems or the issue returns, please consider creating your own post so that we can properly address your particular account/service. Thank you!

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2 months ago

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user_bh0l56

Visitor

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1 Message

1 month ago

my roku is not working with my xfinity service

3

user_sfgiants5

Visitor

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3 Messages

It worked last weekend for a day. I didn’t make any changes to get it to work. I just keep trying hoping it would work. I even have trouble trying to stream directly through the Xfinity website in my computer. The only thing that seems to be okay is my iPad or iPhone so not sure if the app works better with the iOS operating system. Either way the service was great until about 2 months ago. 

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1 month ago

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XfinityEricB

Official Employee

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2.3K Messages

 

user_bh0l56 Thanks for reaching out about the issue with your Roku not working while connected to your service with us. To confirm is the Roku having issue with streaming anything, or is it having issue with our Xfinity Stream app?

 

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29 days ago

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XfinityEricB

Official Employee

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2.3K Messages

 

user_sfgiants5 What is the error you are getting when you try to stream using the Roku at this time?

 

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29 days ago

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user_xboh2q

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1 Message

24 days ago

For two days now I’ve been trying to login on my Roku 4 4400 X. I’ve tried all the steps I use the app. I’ve reset deleted downloaded everything nothing seems to work

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XfinityShawn

Official Employee

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1.7K Messages

user_xboh2q Are you receiving an error code or message? 
I am an Official Xfinity Employee.
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22 days ago

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user_oxd5og

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1 Message

21 days ago

I am having the same issues with multiple Rokus, different models as well.  I have removed the app, reinstalled, reset the network, factory defaulted the Rokus. The only solution I can find is that I have to reboot the Rokus every time I want to use xfinity stream.  The app just doesn’t start up otherwise.  It just spins and times out.  I can reboot it and get right in.   Once I am in, it works fine.   No issues with any other apps on the Rokus.  No issues getting in on iPhones/tablets.  It’s been an ongoing issue for weeks and has progressed to the point that I have to reboot the Rokus just to get in. 

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user_3ef60f

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3 Messages

17 days ago

What is the resolution here?   Same issue.  Seems like an Xfinity issue because everything else works on Roku TV.  Please advise error 00016

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XfinityAmira

Official Employee

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4.2K Messages

Hi user_3ef60f! Thanks for reaching out on our Forum, letting us know that you are also getting an error code when watching the Stream app on your Roku. I certainly understand the importance of getting this fixed, and we do apologize for any inconvenience or frustration this has caused. 

 

For troubleshooting purposes, are you getting this error or running into any issues when accessing the Xfinity Stream app on a mobile device (mobile phone, laptop, etc.)? 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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15 days ago

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user_d9601c

Visitor

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1 Message

17 days ago

Having the same issue here, my error code is TVAPP – 00100. Could you please help ASAP? It says Thanks for being an Xfinity customer we had problem signing you into the app. Please try again later.

1

XfinityQuemekia

Official Employee

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256 Messages

Greetings @user_d9601c, I hope the day has been treating you well, thanks for taking the time to post here on our community forum. Sorry to hear about the errors codes you are receiving. Is this issue also happening on your Roku? Do you get the same error when signing in on other devices?

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15 days ago

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user_i8xppt

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1 Message

12 days ago

Hi! Has anyone been able to find a solution for this? I see multiple comments from official Xfinity channels asking the same question over and over but no real solutions so far.

For a lot of us, there are no error messages. The Xfinity stream app on Roku (ultra in my case), loads up the app but no channel images or previews. Upon picking a channel from the menu, it doesn’t stream and after a period of time, it throws up the “something went wrong…” message.

Other streaming apps such as Netflix, Prime, Hulu and Max are working fine.

Have there been recent updates to the app (last month or so?) and are we able to roll them back? Thanks!

1

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XfinityShawn

Official Employee

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1.7K Messages

 

user_i8xppt Are you seeing an error code with that message as well or no?

 

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10 days ago

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user_p6fv3

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1 Message

11 days ago

same issue as well... I get the message "We had trouble signing you into the app.  Please try again later."  well I have been trying for days. in the lower right corner I have the following "(Error: TVAPP-00100)"

We have been streaming Xfinity on this roku for almost 3 years and all of a sudden it stopped working.  The last software update was in 2022 and when I check it replies that it is all up to date so it does not appear that an update was pushed recently to have caused this.  I tried uninstalling and reinstalling but no luck

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XfinityMartyR

Official Employee

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2.3K Messages

 

user_p6fv3 What model of Roku do you have? 

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 days ago

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user_y1v3qi

Visitor

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1 Message

9 days ago

I am having a similar issue, the app is unable to connect to live tv showing error code tvapp-00500

3

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XfinityNatalie

Official Employee

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141 Messages

Hello user_y1v3qi! Thanks for reaching out to our XFINITY Community Forum. Rest assured, you have reached the right team to assist you with your app error code concerns. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. 
 

 

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7 days ago

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Rohand

New Poster

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2 Messages

App not working.  This seems to be a common issue.  Cleared cache, restarted TV, uninstalled and reinstalled app.  No dice.  Maybe ya'll should fix it instead of gaslighting people, as this has been a problem since it's inception. You should fix it or get out of the streaming game.

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4 days ago

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XfinityShawn

Official Employee

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1.7K Messages

 

Rohand I appreciate you troubleshooting trying to resolve this on your end. Is this happening on other devices just to make sure? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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