Visitor
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1 Message
Xfinity app freezes
I have the same issues with the app
i have returned 2 fire sticks so far and no change
I have installed numerous times with no change
Does Xfinity have any solutions for this? Seems to me I am not the only one who has this problem and feels Xfinity should take some responsibility for this
CCTravis
Problem Solver
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546 Messages
2 years ago
Good morning, and Happy Monday, @user_c07ad1
Thank you for reaching out on the Community Forum. I am sorry to read of your freezing issues in the Xfinity Stream Beta App.
You may find the below article helpful in addressing your concerns.
https://www.xfinity.com/support/articles/troubleshooting-stream-portal-and-app?linkId=143335385&linkId=153189886
Also, you may find some SUPER helpful information, here, in the existing discussion - https://forums.xfinity.com/conversations/xfinity-stream-website/xfinity-stream-app-freezes/61acc82f76baea4aa19fe348
If we are using a wireless streaming box or smart TV, this article on Improving WiFi Network Performance should provide some great solutions.
https://www.xfinity.com/support/articles/improve-your-wireless-home-network?linkId=153189887
If none of these articles assist in clearing up the issue, I invite you to please send our team a direct message with your full name and full address, and we will be happy to assist you further.
To send a "Peer to peer" message:
Click "Sign In" if necessary
Click the "Peer to peer chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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