Xfinity app freezes after comerical

While using Xfinity app on Samsung TV when a commercial ends it does not go back to the program. It happens mostly on Fox News. Message states trying to reconnect. My neighbors have the same trouble with Xfinity app. As a group we are looking at dropping Xfinity TV and going with another streaming service. Xfinity does not care maybe they will if enough customers drop them.

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user_xu6h55

Visitor

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4 Messages

2 months ago

Same issues !! It gets stuck on a commercial and keeps replaying and can’t get itself out, so I have to exit the channel and reenter ! And then will go to that black screen with the dots loading smh.. for all that we pay yes terrible!!

1

XfinityVictor

Official Employee

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1.9K Messages

user_xu6h55 Hello, are you still having issues with the Stream application?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 months ago

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XfinityMatthew

Official Employee

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1.3K Messages

2 months ago

Hello @user_gv91n9 Sorry to hear about the issues with the Stream App freezing after commercials. Have you already uninstalled and reinstalled the app on your Samsung TV? We recommend this and making sure it has the most up-to-date software update first. If you have done this and are still experiencing issues we'd be happy to troubleshoot further.

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user_cr7k1q

Visitor

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1 Message

I have the same issue and to add insult to injury the cost of Xfinity has now jumped to over $240/mo. This has been going on for 6 -9 months, samsung

tv and Xfinity stream app- both TV and app is the latest and greatest. Does not happ with Samsung tv, prime, Netflix, Hulu, Apple TV, just Xfinity.

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25 days ago

XfinityThomasA

Official Employee

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3.2K Messages

user_cr7k1q - Let's take a closer look and troubleshoot this issue together. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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23 days ago

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Xfinity Stream App

user_gv91n9

Xfinity app freezes after comerical

user_xu6h55

XfinityVictor

XfinityMatthew

user_cr7k1q

XfinityThomasA

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