Visitor
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2 Messages
Xfinity app download playback trouble
After downloading a show onto the Xfinity app on my iPhone the playback freezes about halfway through the show. This has happened multiple times. I’ve downloaded the shows more than once which does not correct the problem. I’ve experienced correctly working downloads on this app and iPhone so it doesn’t happen every time.
Accepted Solution
CCElizabeth
Problem Solver
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908 Messages
2 years ago
@user_04cdb0 Thank you for bringing this issue to the attention of our Xfinity Community. I apologize for the trouble with your downloaded content. When did this issue begin and does it still exist? We are experincing a known issue with the Xfinity Stream app and our fix team is working hard to resolve it as I write this.
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user_04cdb0
Visitor
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2 Messages
2 years ago
I'm giving it time to test again. If Xfinity is working on a problem this hopefully will be resolved soon.
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user_60f917
Visitor
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2 Messages
2 years ago
I too have the same problem as described here i.e playback of a downloaded show arbiturally stops as if it is buffering and looking for it's content.
BUT THIS IS JUST ONE OF SEVERAL PROBLEMS THAT HAVE BEEN ONGOING WITH XFINITY STREAM FOR ABOUT A YEAR. To begin with, this posted complaint is 100% based on DOWNLOADED content. Therefore we are talking about content that is locally resident on the device (in my case Android, releases 11, 12 and now 13).
PROBLEM 1): To begin with, if download content is created while on my home network, and then I close out Stream, and at a later time restart Stream while NOT having any wi-fi or data connection, stream will state there are no programs availabe and this will ALSO INCLUDE THE DOWNLOADS. Folks at Xfinity... hear me on this... DOWNLOADED content... By defination, data and wi-fi connections NOT REQUIRED.
PROBLEM 2): OK, so now I've learned a work-around which is to open Stream while connected to the internet which then makes all content availabe. At this point, while Stream remains an open app, I place my device in standby mode, such that when I turn the device back on (whn NOT connected to the internet), Stream will go right to the download section and prsent all of my downloads as it is supposed to.
So then the above problem kicks in. Laterly, currently, movies that I have downloaded, work perfectly until an unexpected stop and the buffering appearance. No many how many times "resume" is used, the running show will stop at the same position without fail. It is as if a data dropout has occured. I have also found a workaround for this.... and that is to manally advance the scrollbar past the bad spot and playback will resume, except for a 3rd very disturbing problem.
PROBLEM 3: Once past the bad spot and playback has resumed, I am left with a very bad audio sync issue, so bad that the plauyback becomes unwatchable. I've experience an audio that was at minumum, 30 seconds ahead of the video.
In my particular situation, I became a Comcast/Xfinity user strictly based on the promie of Stream. My reason is that I travel for business extensively, finding myself on an airplane as much as 3 or 4 weeks each month. I am dependent on downloaded content to watch while not connected to any data service. I am a Comcast Triple-Play customer but I can go anywehre for phone and quality internet service. Without dependable download content, then I will have to move away from Xfinity.
I have voiced my complaint to Xfinity almost a year ago, and have received NO FOLLOW UP and the same problems persist. I guess Xfinity is making my option to look elsewhere a necessary next step.
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Coloradohiker
Contributor
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32 Messages
2 years ago
This has been an ongoing issue for me, too. I have problems not just with downloaded videos but also just trying to watch a show I recorded on my DVR. I spend hours on the phone reporting the issue to Xfinity and they act like this is a brand new problem I am having. They say they'll do maintenance and correct the issue within 24 hours. But, it doesn't get fixed nor do I get the promised follow up. Frustrating to the max@!@!
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