Galt_speaks's profile

Regular Visitor

 • 

7 Messages

Friday, January 1st, 2021 6:00 PM

Closed

XFINITY app doesn’t work

The Xfinity app won’t even open on my Roku . I don’t have the X-1 gate or xfi or whatever it is . So I am unable to access it on any of my devices other than my iPhone but it won’t even allow me to play movies I’ve purchased.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Problem Solver

 • 

692 Messages

5 years ago


@Galt_speaks wrote:
The Xfinity app won’t even open on my Roku . I don’t have the X-1 gate or xfi or whatever it is . So I am unable to access it on any of my devices other than my iPhone but it won’t even allow me to play movies I’ve purchased.

      Try uninstalling the app and then do a reinstall. This has helped sometimes. Good luck.

Regular Visitor

 • 

7 Messages

5 years ago

I’ve tried all those tricks .. deleting the app , reinstalling .. the same thing keeps happening .

Gold Problem Solver

 • 

25.9K Messages

4 years ago

Do you have Comcast internet at all?

Problem Solver

 • 

788 Messages

4 years ago

@Galt_speaks I am so sorry to hear that you are having issues using our streaming app. . I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. I love our stream app and use it all of the time. I would love to ensure that we get to the bottom of this with you and get you up and running again. Can you please reach out through private message with your first and last name, name on the account if different, and service address? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: https://comca.st/3i9hWWB;

Frequent Visitor

 • 

9 Messages

4 years ago

Same here..

forum icon

New to the Community?

Start Here