Galt_speaks's profile

Regular Visitor

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7 Messages

Fri, Jan 1, 2021 6:00 PM

XFINITY app doesn’t work

The Xfinity app won’t even open on my Roku . I don’t have the X-1 gate or xfi or whatever it is . So I am unable to access it on any of my devices other than my iPhone but it won’t even allow me to play movies I’ve purchased.

Responses

MikeB39A

Problem Solver

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457 Messages

4 m ago


@Galt_speaks wrote:
The Xfinity app won’t even open on my Roku . I don’t have the X-1 gate or xfi or whatever it is . So I am unable to access it on any of my devices other than my iPhone but it won’t even allow me to play movies I’ve purchased.

      Try uninstalling the app and then do a reinstall. This has helped sometimes. Good luck.

Regular Visitor

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7 Messages

4 m ago

I’ve tried all those tricks .. deleting the app , reinstalling .. the same thing keeps happening .
CCAndrew

Diamond Problem Solver

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25.9K Messages

4 m ago

Do you have Comcast internet at all?

Official Employee

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343 Messages

4 m ago

@Galt_speaks I am so sorry to hear that you are having issues using our streaming app. . I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. I love our stream app and use it all of the time. I would love to ensure that we get to the bottom of this with you and get you up and running again. Can you please reach out through private message with your first and last name, name on the account if different, and service address? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: https://comca.st/3i9hWWB;

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Frequent Visitor

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9 Messages

3 m ago

Same here..

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