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user_7db2df
20th Anniversary celebration
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Visitor

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1 Message

Monday, May 29th, 2023 5:44 PM

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Xfinity app audio and video out of sync

I use the Xfinity app on my second tv and it goes out of sync when I watch shows on it. It's been getting worse over the past few weeks. I can switch to the Roku home screen and then back and that helps for a little while but then the problem arises again. I noticed that a lot of people are having the same problem. What gives?

Question

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Updated 

2 years ago

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XfinityAnthonyT

Official Employee

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1K Messages

2 years ago

Hey there, what do you mean by out of sync? Do you mean the video and the audio are not matching up?

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user_657818

Visitor

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1 Message

2 years ago

Same exact problem..   It's been happening about a month or so.   Feel like it occurs usually after commercial breaks, as sound and video out of sync when show comes back on. 

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CCLamont

Problem Solver

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519 Messages

That is not good @user_657818. I will make sure we get this resolved.

Could you please send our team a direct message with your full name and full address?

 Our team can most definitely take a further look at this issue.

 To send a "Direct Message" to Xfinity Support:

 Click "Sign In" if necessary

 Click the "Direct Messaging" icon or https://comca.st/3EqVMu7 

Click the "New message" (pencil and paper) icon

 The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

 - An "Xfinity Support" graphic replaces the "To:" line

 Type your message in the text area near the bottom of the window

 Press Enter to send it

 See https://comca.st/3KQF8q9r for an example.

I no longer work for Comcast.

2 years ago

0

Dadams52

Visitor

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1 Message

2 years ago

Same problem here, but has been happening for years.

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