ROG63's profile

Frequent Visitor

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9 Messages

Thu, Dec 19, 2019 5:00 PM

Xfinity and roku

In the last day both my TVs using roku and Xfinity will not work. I select a channel and I get a blank page until time-outs and the back to gone page. I’ve removed tile. Reauthoirzed twice and disconnected twice. I’m looking help. This is frustrating.

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Accepted Solution

ROG63

Frequent Visitor

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9 Messages

1 y ago

The issue was due to an internet speed upgrade in my area and I needed a new router. It is solved.
Rustyben

Expert

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24K Messages

1 y ago


@ROG63 wrote:
In the last day both my TVs using roku and Xfinity will not work. I select a channel and I get a blank page until time-outs and the back to gone page. I’ve removed tile. Reauthoirzed twice and disconnected twice. I’m looking help. This is frustrating.

do you get to the page where it asks you to agree to the terms and conditions?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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ROG63

Frequent Visitor

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9 Messages

1 y ago

Yes. Put in the new code from the authorize website. I then get the terms and conditions which I select yes.
Rustyben

Expert

 • 

24K Messages

1 y ago


@ROG63 wrote:
Yes. Put in the new code from the authorize website. I then get the terms and conditions which I select yes.

are the Roku devices plugged directly into your TV?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
ROG63

Frequent Visitor

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9 Messages

1 y ago

Yes, the configuration set up has been working fine for six months. Just Wednesday they both quit working with Xfinity. So is there something in a release that could have broke it. One other note a few days before the stations would freeze while it would stream it would freeze for a period of time. Now I have not restarted the router could there be something with the router? I do use a Comcast router.

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