Theferstman's profile

Regular Visitor


3 Messages

Fri, May 8, 2020 4:00 AM

Xfi App says "Need Upgrade" & Stream App - Shows 12 channels

It won't let me connect via the xFi app on either my pc or apple products.  It keeps saying, I need to upgrade but it is a brand new modem/router/gateway from Xfinity.


Issue started in August 2019.... To date this is not resolved


Please help


@ComcastJK @ComcastAl @ComcastJC @ComcastJP @CCAJ




Official Employee


196 Messages

1 y ago

Hello @Theferstman, we're sorry for the inconvenient experience. For your issue with "only 12 channels", could you please confirm that you see more channels on your set-top-box than on Stream app? And please make sure that there are no filters applied on your channel grid.

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