Visitor
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20 Messages
why does my roku tv want me to keep activating today?
Today for some reason I have to activate my Roku TV I have been using for 3 years. I go ahead an activate and activate with the same response. Thanks for being a xfinity customer and can't sign in cause trouble with app. (error: TVAPP-00100) My Tv xfinity app worked fine yesterday
CCJay
Official Employee
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618 Messages
3 years ago
Hello, @user_036db3. I hope that your weekend has been treating you well. Thanks for bringing your TV issues to our attention. You've reached the perfect place for support. It's our goal to deliver you the best experience possible and appreciate the opportunity to do just that. Have you continued to experience the same issues since this post? If so, what troubleshooting steps have you already taken?
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user_036db3
Visitor
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20 Messages
3 years ago
Tech was here at my house yesterday and stated since my roku stick is working in another room why don't I just use it in this roku TV for now until the issue is fixed. This morning I put the roku stick in my TCL roku Tv and used the remote for stick. I clicked on the xfinity app and I went right to the dreaded xfinity.com/ authorize. So I did and it activated. So I was wondering maybe if I use my old email...So I took the roku stick out of HDMI port went back to my TV remote and turned the TV back on then clicked on the xfinity app and went to the dreaded sign in/authorize. So I authorized with my previous email with success. Funny though , authorize is supposed to be with the primary email.Basically what I was told. I did add a second email about 5 days ago and made the new one primary. But the old email that wasn't primary authorized activated the TV . Well anyway 5 days of trouble with my roku seems to be a xfinity problem not roku. Roku has my new email. Anyway I fixed it and everything is good after 5 days of aggravation.
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