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Visitor

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20 Messages

Friday, September 17th, 2021 12:16 AM

Closed

why does my roku tv want me to keep activating today?

Today for some reason I have to activate my Roku TV I have been using for 3 years. I go ahead an activate and activate with the same response. Thanks for being a xfinity customer and can't sign in cause trouble with app. (error: TVAPP-00100) My Tv xfinity app worked fine yesterday

Official Employee

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618 Messages

3 years ago

Hello, @user_036db3. I hope that your weekend has been treating you well. Thanks for bringing your TV issues to our attention. You've reached the perfect place for support. It's our goal to deliver you the best experience possible and appreciate the opportunity to do just that. Have you continued to experience the same issues since this post? If so, what troubleshooting steps have you already taken? 

Visitor

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20 Messages

@XfinityJay

I turned tv on and off,Reset. Then today I took it back to factory and erased everything then started over. I stopped using my modem and netgear router. I went to xfinity store and got a wifi modem their.  Xfinity app works on my Roku 4K + stick in my bedroom . But on my TCL tv I keep getting the sign in to reactivate. I do it and appears to go through on my computer monitor but when I look over to TV it says thanks for being a xfinity customer. Try again later due to app difficulty. (Error : TVAPP-00100). I spoke to someone in support a few days ago and cleared cache and told me upplug tv and restart in hour. I did that to with going back to the sign in activate screen then error after putting in code. Just tried of it.

Visitor

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20 Messages

I changed my email and primary on account but roku has the same new email. I read something about unlinking accounts if error with roku and stated this error. But I looked and I really dont know what its talking about.

Visitor

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20 Messages

i'm talking about xfinity account

Official Employee

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1.8K Messages

Got it!  I will be glad to take a closer look at this for you.  Let's get started!  Can you please shoot us a private message with your full name, complete service address and account info so we can access your account?  

 

To send a "Peer to peer" ("Private") message you may need to:

Click "Sign In"

Click the "Peer to peer chat" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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20 Messages

3 years ago

Tech was here at my house yesterday and stated since my roku stick is working in another room why don't I just use it in this roku TV for now until the issue is fixed. This morning I put the roku stick in my TCL roku Tv and used the remote for stick. I clicked on the xfinity app and  I went right to the dreaded  xfinity.com/ authorize. So I did and it activated. So I was wondering maybe if I use my old email...So I took  the roku stick  out of HDMI port went back to my TV remote and turned the TV back on then clicked on the xfinity app and went to the dreaded sign in/authorize. So I authorized with my previous email with success. Funny though , authorize is supposed to be with the primary email.Basically what I was told. I did add a  second email about 5 days ago and made the new one primary. But the old email that wasn't primary authorized activated the TV . Well anyway 5 days of trouble with my roku seems to be a xfinity problem not roku. Roku has my new email. Anyway I fixed it and everything is good after 5 days of aggravation.

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