Robert_Horwatt's profile

New Poster

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1 Message

Thu, Aug 29, 2019 3:00 AM

Why aren't all episodes free

I'm watching a show on a device and every episode is free except one. You have to buy this episode. Why??

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Rustyben

Expert

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24K Messages

2 y ago


@Robert_Horwatt wrote:
I'm watching a show on a device and every episode is free except one. You have to buy this episode. Why??

What is the title and episode? 

Official Employee

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1K Messages

2 y ago

Hi Robert_Horwatt, 

 

Thank you for sharing your experience here on the Xfinity Forums.  We upload the content provided to us by the networks. For more information on how to request channel content, please visit: ​https://www.xfinity.com/support/cable-tv/channel-availability-faqs/​. 

 

Can you please confirm the show and the episode in question so I can determine whether or not is should be free? If it should be, I can contact the Video On Demand Team to get this fixed. Please send a private message including the full name as it appears on the account and your full name if different? To send a Private Message, please click Comcast_Support” and click “send a message.

 

 

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