Visitor
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2 Messages
Why am I unable to stream amc+
I have an amcplus account directly through amcplus. I'm able to launch and open my account however it it keeps saying the page you requested couldn't be loaded. I contacted amcplus everything is fine on their end the said to contact you to streamline the problem
user_809dh0
Visitor
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2 Messages
1 day ago
I have been trying to watch amcplus with no luck. I have cleared caches unplugged, reset box and still keep getting "tge page you requested could not be loaded" can you for the love of God fix this. Clearly it's a xfinity issue. As I can watch on my laptop, which I shouldn't have to as I pay a hundreds of dollars a month to you people!!! 🙃
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XfinityAldrik
Official Employee
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2.9K Messages
4 hours ago
Thank you for reaching out to us @user_809dh0! I moved your follow-up comment over to your original post, so we could keep everything you’ve already tried together in one place. The fact that AMC+ works normally on your laptop, while the app continues to fail through the Xfinity TV box after clearing the cache and restarting the equipment, is helpful in narrowing this down.
At this point, we’d like to remotely troubleshoot the TV equipment and review what we can see from our side. Since that requires access to your account and equipment diagnostics, we’ll need to continue privately.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
You can see how to send us a direct message here.
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