twomb7's profile



1 Message

Thursday, March 17th, 2022 2:02 AM


Why am I still being charged for Hulu and Quello?

I did a 7-day trial for both Hulu and Quello in November of 2021 and canceled both within the free trial window using the remote as directed by X1 website. I noticed today that I am still being charged monthly for both. Please advise next steps and how to rectify this-thank you.

Problem Solver


492 Messages

2 years ago

Hello @twomb7, thank you for reaching out to us! I'll be happy to take a further look into the charges that you're receiving for both Hulu and Quello. Can you please send our team a direct message with your full name and full address? Our team will be happy to help! 


To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line


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