Regular Visitor
•
7 Messages
Where is my purchased content?!?!?
Almost exactly a year since I left Comcast and now, suddenly, I am not authorized to view my purchased content through the streaming app.
Regular Visitor
•
7 Messages
Almost exactly a year since I left Comcast and now, suddenly, I am not authorized to view my purchased content through the streaming app.
XfinityJon
Official Employee
•
926 Messages
25 days ago
Good afternoon Therecanbonly1. You have reached the right team, and we will be happy to assist you further.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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