Visitor
•
9 Messages
When I log on to the xfinity app on my laptop, I get the home page, but I can't access the "Video" link
I have a MacBook Pro. I am running the latest version of Big Sur o/s. Recently, I have a problem with the xfinity homepage. I log into the page, but I can't access the "Video" link, so I cannot see my channel and program lineup. Anyone else seen this problem?
Accepted Solution
user_d980b0
Visitor
•
9 Messages
4 years ago
@XfinityHeather , @XfinityAnna , @XfinityJoeB : Regarding my issue of not being able to access the Video link on the Xfinity Homepage on my MacBook Pro: I upgraded to the Monterrey OS on the laptop this morning, and it solved the problem. I am once again happy @user_d980b0 ! Please close the issue or mark it with "Accepted Answer". Regards, Jim M
1
0
XfinityJoeTru
Official Employee
•
7K Messages
4 years ago
Hello user_d980b0. Thank you for creating a post on our Forum. I can assist with troubleshooting your Xfinity Stream access to watch your programming online. Can you please tell us more about what happens on screen when you try to access the video link, Stream? Do you get an error page, or blank screen?
5
0
user_78c947
Visitor
•
1 Message
4 years ago
Same with me . I chatted with Assistant last night with assurance it would be fixed in 60minutes. still does not work. very frustrated with x-finity. Their website sucks
0
user_d980b0
Visitor
•
9 Messages
4 years ago
This is addressed to any "Official Xfinity Employee" . . . when do you expect that a fix will be developed and installed which enables Mac users to access the Video option from the home screen. There are folks who actually use this feature to review channel lineups, programming, set recordings. That would include me.
6
0