Visitor
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2 Messages
What’s up with all the Spanish commercials
Every other commercial on the Xfinity stream app is in Spanish why smh . My family and I don’t speak Spanish so why am I getting these commercials seems like more and more every day
Visitor
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2 Messages
Every other commercial on the Xfinity stream app is in Spanish why smh . My family and I don’t speak Spanish so why am I getting these commercials seems like more and more every day
XfinityEva
Official Employee
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1.4K Messages
4 years ago
Hey @user_a15c75 Thank you for reaching out to us about these ads in a different language! I understand this can be very frustrating and we have an easy fix for you. Please make sure to log in to the Xfinity Stream portal at https://comca.st/3uQ7R5K and click on 'Settings' once there please click on "Language" and make sure both are set to English. You can log out and log back in. If you are still having issues with the ads in Spanish please let me know.
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DAE51D
Visitor
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2 Messages
3 years ago
I came here for this exact same reason. It's annoying AF to keep getting Spanish commercials.
I followed the instructions above and (as expected) both SAP and Main Language are both English (I never changed them, so don't see why they'd be anything but English either).
I also checked on my actual Amazon FireTV (running your Xfinity app) and it also was English (of course)
So now what? How do I make this stop.
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1010or
Regular Visitor
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3 Messages
3 years ago
Having the same issue. Languages set to English for both so the above fix doesn't apply to me. It's not an SAP issue, the commercials themselves are in Spanish.
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user_a944da
Visitor
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1 Message
3 years ago
I am A computer help desk analyst in the corporate sector with 25 years experience. I too am getting the very annoying Spanish commercials through Peacock which is NBC. I don’t get it on any other channels. I followed the instructions went to that part of the stream app and both language settings are set on English. With so many people complaining about this and so many people finding it on multiple channels (which honestly I didn’t really check because I don’t really watch those especially fake news CNN) you really need to look into this deeper than to say you bounce a stream that’s not an excuse because if it is coming through to lots of different people on lots of different networks that excuse makes zero technological sense. Escalate this issue upwards and get it fixed. Hearing commercials in any other language other than English is annoying.
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user_300566
Visitor
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2 Messages
3 years ago
What everyone is failing to mention is, it is in fact an Xfinity promotional commercial and it is completely in Spanish all of the other commercials are in English and the shows are in English, again it's just the Xfinity commercial that is in Spanish. No changing of any settings will correct this
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