U

Visitor

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2 Messages

Sat, May 14, 2022 3:50 PM

We're Having Some Trouble :: 0

We're sorry, something unexpected just happened.  Please try again.

I've cleared the data/cache, reinstalled.  Same issue for days now.

Official Employee

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769 Messages

10 d ago

@user_9d29f2 Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience. Does this happen on multiple devices or just one? Do you have any issues on the cable box (if applicable)?

Visitor

 • 

2 Messages

10 d ago

Multiple android devices using the "Stream" App are non-functional with the same error.  Website streaming and tv boxes work fine.

If I pick an in-home channel, I am directed to a tvgo channel, then I get the error"
"We're Having Some Trouble :: 0"
"We're sorry, something unexpected just happened.  Please try again"

"Error 0"

-Like most things Xfinity,  If I can't solve the problem myself then I'm out of luck.

Official Employee

 • 

769 Messages

@user_9d29f2 We are here to help. That is why we are reaching out to you. Have you completed a restart on the modem to send a fresh signal to each connected device? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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