Volume issue with Roku app

Having same issue as everyone else with sudden high and low volume and the crackling. Have to leave app and come back in to the app. Using ultra plus and a stick on one TV. Just got a price increase but they don’t fix the issue

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Responses

CCRose1

Contributor

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242 Messages

2 years ago

Hello, @user_309571. We’re aware of an intermittent issue that may be affecting the sound quality for some customers when watching programming through the Xfinity Stream app on Roku devices. I do apologize for the inconvenience, but our engineers are working with Roku to find a resolution. We do appreciate your patience while we work to get this resolved.

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user_1ee206

Visitor

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7 Messages

@XfinityRose Where are you on a solution? It isn't any better and I will be asked for the $3,500 to replace my speaker if they get damaged due to this issue.

2 years ago

0

CCAbbie

Problem Solver

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1.4K Messages

@user_1ee206 Hello, If you are experiencing a similar issue and would like assistance, can you please create your own post detailing the issue, so we can assist further?

I no longer work for Comcast.

2 years ago

0

Xfinity Stream App

user_309571

Volume issue with Roku app

CCRose1

user_1ee206

CCAbbie

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