Visitor
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1 Message
Video freezing on iPhone and iPad app
When I play back video on iPad or iPhone from my DVR the video stops and the audio keeps going. This happened for several Olympic broadcasts and more recently for Thursday night football. I can watch without issue on the tv or desktop. This persisted despite restart of all hardware and reinstall action of app on iPad.
CCGina
Official Employee
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800 Messages
4 years ago
Oh no, that's definitely frustrating @user_8078cf! Have you already checked your iPad and iPhone to make sure they're up-to-date and meeting the app requirements?
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Gabriellaindigo
Visitor
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15 Messages
4 years ago
I have the same problem & it’s been occurring for months. IOS is up to date as is the Xfinity app. I’ve uninstalled and reinstalled the Xfinity app and rebooted the IPAD multiple times. Nothing has helped!
(edited)
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user_3f294a
Visitor
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1 Message
4 years ago
Brand new iPad, brand new iPhone. Same problem as everyone else has mentioned with the frozen video or black screen while the audio continues. Pretty obvious xfinity knows the app is garbage but just wants to blame it on our equipment.
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Beckah
New Poster
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4 Messages
4 years ago
I’m having the same issue on multiple devices. All are up to date with current iOS and app version. It’s even more frustrating since my cell phone service is through Xfinity.
Since this is obviously a known issue, why hasn’t it been fixed?!
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user_80c049
Visitor
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1 Message
4 years ago
I am having the exact same problem. Black screen or frozen screen while audio continues and no amount of trouble shooting has fixed it. I’ve restarted the app and device multiple times. Logged out of the app. Updated device software. Updated the app. Disconnected and reconnected to WiFi. Switched the WiFi network. At this point it’s clearly not isolated to our individual devices so xfinity needs to step up and fix their app.
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Gabriellaindigo
Visitor
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15 Messages
4 years ago
Previously, I:
Tested the playback on both my Windows computer and on the TV; all worked perfectly.
Assured I was on the latest version of IOS on both the iPhone and iMac
Un-installed and re-installed the Xfinity app on each device
Checked the WiFi connectio
Restarted each device multiple times
Was on a chat session with Comcast / Xfinity for 2 1/2 hours. Nothing was resolved.
This problem has been occurring for many months on IOS!
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user_a73310
Visitor
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1 Message
3 years ago
This is something I have been experiencing for the past year off and on. Seems to have picked up again recently. Walked through loads of troubleshooting with support and not getting to a resolution. With the amount that we pay each month, a better experience on the primary way I access my DVR playback content would be much appreciated. Seems like there should be a knowledge article or some public resolution by now given the number of threads online for this topic.
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user_4cbb0b
Visitor
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4 Messages
3 years ago
Fix the playback on recordings for IPhone and other devices. Only Xfinity has problems like these. It’s been months and nothing helps.
this is ridiculous
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user_30159b
Visitor
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1 Message
3 years ago
I only use Apple devices. Had the issue today. Been having the frozen DVR issue for months. Did anyone get any help from Xfinity?
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