Visitor
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1 Message
Video freezing on iPhone and iPad app
When I play back video on iPad or iPhone from my DVR the video stops and the audio keeps going. This happened for several Olympic broadcasts and more recently for Thursday night football. I can watch without issue on the tv or desktop. This persisted despite restart of all hardware and reinstall action of app on iPad.
Responses
XfinityGina
Official Employee
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270 Messages
7 d ago
Oh no, that's definitely frustrating @user_8078cf! Have you already checked your iPad and iPhone to make sure they're up-to-date and meeting the app requirements?
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