Visitor
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1 Message
Video freezes, sound continues
Been having an issue with playing any recorded shows. It will play the sounds but the video freezes. Usually right after the 2nd or 3rd commercial. Happens on my iPhone 13 pro. Updated with the lastest iOS. not only on one show. Happens on different shows, like siesta key and dynasty.
CCMarcella
Official Employee
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352 Messages
3 years ago
Hi there! Sorry to hear about the audio problems while you watch your shows!
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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