Visitor
•
3 Messages
Video freezes and audio continues on iPad when watching recordings on streaming app
While watching a recording on the Xfinity Streaming app on my iPad the video will freeze and the audio continues if I try to fast forward. It will often restart from the beginning of the show I'm watching after buffering for a long time as well. Recordings work find on my TV and don't freeze if I fast forward. My wifi that I'm connected to on my iPad works well and I have had no issues with streaming from other platforms like HBO MAX, Netflix and Apple TV.
I have tried everything: I have logged out, I have restarted the app, I have restarted my iPad, downloaded the latest iPad update, cleared all apps, checked for app update, deleted app and reloaded it, nothing works. I even downloaded the video to my iPad through the app and that freezes too. The issue continues to occur very frequently.
This has been happening for months and I know this is an ongoing issue that comcast has not addressed because there are MANY forum online that describe this same issue. If I am paying for a service and can't use it why am I paying for it??
I am always on wifi and it is only with recordings not on demand (but the point of recording is so I don't have to sit through commercials). Literaly every single thing I record I cant watch because it freezes half way through and there is no way to fix it
This issue has been going on for months. I have attempted to get help in resolving this issue with multiple comcast customer service agents and every time they say they are working on the issue but then they disconnect from the chat and someone else comes on and I have to explain it all over again. I have spent WAY too much of my time on this and if it doesn't get resolved with this final attempt, I am canceling my services and going else where. I am so disappointed in comcast time and time again.
user_c23525
Visitor
•
3 Messages
2 m ago
I also have the same issue on multiple IOS devices. When you download a show to play while you are disconnected from the Internet the program will play for less than 5 minutes. Then the video freezes and the audio continues. One thing I did was to download a show that I had recorded about 18 months ago. That played back fine. I then downloaded a show that I had recorded a week ago and that froze at around the 4 minute mark. Seems to me like Xfinity changed the way that they are recording shows. The app does not seem to handle the new recording format. That is just a guess based on my experience.
Why can't one of the software engineers at Comcast test this for us and come up with a solution? There are hundreds of Comcast customers who are experiencing this issue and we deserve a resolution.
Thank you
5
user_c23525
Visitor
•
3 Messages
2 m ago
Thank you. I look forward to a resolution
1
0
SirLantzalot
New Poster
•
18 Messages
2 m ago
I also have the same issue. On the iPad and the iPhone. And I have updated the app on both. Restart the show and it glitches at the same
Place. I’ve even downloaded the show and it still stops playback at then same place. It’s like there’s some sort of little
hiccup in the recorded file that the tv software can get by but the iOS software hangs on. Any hope of a solution soon?
5
user_251019
Visitor
•
3 Messages
2 m ago
I’m experiencing the same issue on the Xfinity app on my LG Smart TV and my iPhone. This is annoying and has been happening for months. Please resolve this issue.
4
0
PriscillaS
New Poster
•
4 Messages
2 m ago
Perfectly articulated. I have exactly the same problem and have tried all these remedies. I experience the freezing, audio cut outs and black screen on my iPad more randomly. This week I am experiencing it on all recorded programs played on my iPad.
0
0
PriscillaS
New Poster
•
4 Messages
2 m ago
Well articulated. I have almost exactly the same experience. The freezing and audio cutting out started about 4 or 5 months ago. It was random. I did most of the problem solving and the problems occurred less frequently. This past week the issues have increased dramatically. The video screen freezes. The audio continues. I quit and them resume. I only get a black screen.
If I go watch on my TV the recording works fine.
If I watch any other streaming app, they all work just fine.
The freeze and audio cut out only happens with Xfinity.
0
0
Dan1648
New Poster
•
2 Messages
1 m ago
Having the same problems on my iPad & I have looked over the feed & already tried all the mentioned remedies except downloading the episodes but everything short of that has not worked. Please Fix this problem!
2
0
Barrydwelch
Visitor
•
1 Message
1 m ago
I have the exact same problem with Xfinity stream on Apple TV. After awhile the video freezes but the audio continues. Once it messes up there, it stays frozen if I try to watch the same show (in my case braves baseball games) on iPad. It happens without fail during every game. I’ve updated to latest version of Apple TV app but the games still freeze around midway through a game
1
0
ElleBea
Visitor
•
1 Message
1 m ago
I am having the same issue, with downloads or watching live in the app. I download because I’m flying, so using website is pointless. This has been having for a few years. Adding to this to follow
1
0