Version 8.15.1.3747 on FireTV issues

Version 8.15.1.3747 will not let me watch recordings. Here is what happens, and it is a vicious circle.

I record a (daily) show to watch later.

The first time I watch a recording of the show, no problem.

The second day, the NEW recording of the show will not load. It just hangs with the dot-dot-dot animation.

The only way to watch my show is to uninstall the stream app and reinstall.

This same scenario goes for ANY of the shows that I record daily.

I've also tried to fix by restarting the TV, the stream app, offloading the stream app, and clearing the cache.

The only way to watch my show after the first day is to reinstall.

This issue has been going on constantly since this version started (about July 9 2026).

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XfinityKassie

Official Employee

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2.6K Messages

9 days ago

moreorless Good morning! Thank you for reaching out to our Xfinity Forums Team. It can be frustrating when your services aren't working properly. I'm happy to help you get this figured out and working as it should. I ahve a quick question. Are you just using Cloud DVR service, or do have a physical DVR box connected on another TV?

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moreorless

Regular Visitor

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9 Messages

Hello. Yes, the problem is occurring on a Fire TV using the CloudDVR service, but I do have a physical DVR box on another TV. Thank you.

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6 days ago

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XfinityJoe

Official Employee

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1.4K Messages

Are you experiencing the same playback issues on the physical DVR, or does the issue appear to be isolated to the Cloud DVR? @moreorless

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 days ago

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E

egrail

Visitor

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6 Messages

14 hours ago

I've had problems on my FireStick (3rd Gen) roughly since version 8.13.0.2841 (released on Feb 13, 2026) -- I noticed them getting progressively worse with each update.

Yesterday, I finally decided I have had enough with version 8.15.1.3747 and decided to try downgrading back to 8.12.0.2517 (released on Oct 21, 2025)

I made a detailed post below if you want to give downgrading a try instead. You mentioned you've been uninstalling then reinstalling the app just to fix your issues. I highly suggest just installing an older version instead. This was the only way I could stop dealing with all the annoying bugs on the newer versions. I've had zero issues for like 2 whole days now, and I just wish I did it sooner.

https://forums.xfinity.com/conversations/xfinity-stream-app/xfinity-stream-app-81513747-on-firestick-audiovideo-sync-issue-miniguide-bug-both-fixed/6a77bbadf5a829dbc022424f

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Xfinity Stream App

moreorless

Version 8.15.1.3747 on FireTV issues

XfinityKassie

moreorless

XfinityJoe

egrail

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