Visitor

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1 Message

Thursday, April 2nd, 2026 12:50 PM

Verifying download

I download shows and then when I am away from home I get a message saying “verifying download” next to the downloads and I have to delete all the shows and redownload them. My internet connection when traveling is often very slow so that is why I download at home. This issue started at the beginning of this year and seems to happen randomly on both my iPad and iPhone. How to fix this? 

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Official Employee

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2.8K Messages

2 hours ago

 

user_28wvug Hi there! Thank you for reaching out. We are sorry to hear that you're having some trouble accessing your downloaded content. Please uninstall and then reinstall the app on both your iPhone and iPad. It appears this is a glitch.

 

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