Using Xfinity stream

Good evening maj1978, and thank you for reaching out to us on our Community Forums regarding your Xfinity Stream app concerns—I appreciate you taking the time to contact us. I see that you mentioned you’re unable to access Xfinity Stream.

To help us narrow this down a bit, could you please confirm:

• Are you trying to access Stream through the Xfinity Stream app, or via the website at https://www.xfinity.com/stream?
• Are you receiving any error messages or error codes?
• What type of device are you using (for example, mobile phone, tablet, smart TV, or computer)?

Once we have a bit more information, we’ll be happy to help troubleshoot further. 

• Are you trying to access Stream through the Xfinity Stream app, or via the website at https://www.xfinity.com/stream?
•     Via the Xfinity app
• Are you receiving any error messages or error codes?
•     No
• What type of device are you using (for example, mobile phone, tablet, smart TV, or computer)?
•     Apple iPhone