Visitor
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1 Message
Updated Xfinity Stream Missing Lots of Old Features :(
My Xfinity Stream app just updated today and I am really missing some of the old features…
1. When watching recorded episodes you can only fast forward in 10 second increments instead of 30 seconds like before.
2. Before if I was watching a show, I could make the video smaller and still utilize other apps on my phone while I was watching. There is no option to do this, so you can only watch the show or completely get out of it.
3. If you searched for shows, you used to be able to see if the show day/time was a repeat or new episode. Now you can’t see it at all.
Very disappointed in this new update to the app 😢
mikeldav1
Visitor
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1 Message
22 hours ago
Definitely agree with this.
You have to hit FF about 15 times to get through a commercial block, and every time I have tried to FF that much it jumps back to the beginning of the show.
It also does not keep my place in something I'd started watching on TV or even on the app; it starts at the beginning every time.
I left Verizon to come back to the Xfinity because I hated Verizon's streaming app, but now Xfinity's is not much better. Please roll back!!!
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user_a70e61
Contributor
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54 Messages
22 hours ago
I don’t want icon pictures of my shows. I have two weeks with the recordings that I need to see when they were recorded so I can watch them in the oldest to newest order.
Doesn’t anybody user your test and get feedback on how these changes can impact your customers.
This is terrible. Go back to the line items with words. I don’t need pictures of my shows.
Undo, roll back whatever term you want to use just make it the way it was.
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user_gravrz
Visitor
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1 Message
21 hours ago
I agree. I’m so angry about this. It’s the worst update you could possibly give us—taking away the best features?? WHY?? Can’t skip commercials, can’t FF more than 10 seconds (and if you tap ahead too many times you get an error message and you have to start all over AND it sends you back to the beginning of the show), can’t see scheduled recordings or recently deleted. I hate this and this is our last straw with Xfinity.
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user_g36u97
Visitor
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1 Message
18 hours ago
The New streaming update is absolute garbage. It’s very clunky when you do fast forward. You can’t do smart resume. There is no smart resume even though the program on my TV has smart resume so it’s just the streaming service that isn’t allowing smart resume. If you’re watching a program and you stop it in the middle and you go back in to rewatch it later you can’t resume where you left off you have to start it over. I can’t see the titles of my show. I can only see the description of the episode, but not the actual title of the show. For those of us that watch a lot of stuff on our phones using a streaming app, this is a very, very big deal and absolutely unacceptable. We pay a lot and I mean a lot of money for Cable Xfinity Cable in particular and have these type of problems. This is unacceptable. Please fix it immediately or go back to the way it was. This is crazy & not worth my money that I pay. If it doesn’t change, I’ll continue switching to a different provider dish network or just do individual streaming apps would probably be even less expensive than what I pay for Cable so I really hope you fix it cause there’s probably a lot of angry people.. Thanks!
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Heinrichs16
Contributor
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12 Messages
11 hours ago
The new app has zero new good qualities and all the things I liked about the old app are gone. This is as bad as the Starz app which is absolute garbage… I loved my DVR… Now, no more skipping commercials, only 10 minute fast forward. Close the show and re start it and it’s back at the beginning. Maybe I’ll just dump Xfinity altogether…
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cbh1249
Regular Visitor
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4 Messages
10 hours ago
This new version takes away all the features that we liked about Xfinity - time to truly cut the cable!
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user_a70e61
Contributor
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54 Messages
16 minutes ago
I called Customer Service as follow up to the post in our community here.
We’re not the only ones who are complaining and demanding it gets rolled back.
Keep applying the pressure. Call Customer Service, try to get in touch with headquarters I think in Philadelphia and just ram this issue down their throats that we don’t want this and we want it back to the way it was!
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