Unrecognized Devices on Streaming App

Hi, user_16b561. Thanks for creating a post here in the Community! This is certainly something we can help you out with. Please send us a DM with your first and last name, along with your physical address so we can take a look at your account and get started.

To send a direct message chat:

• Ensure you are first signed in, then you will see a chat icon at the top right of your page. Click that or follow this link: https://comca.st/3dymapU.
• From there, click the 'New Message' icon.
  • In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send.
  • An official employee, such as myself or whoever is first available, will respond.