Unauthorized Devices on my Xfinity Stream App
I am very concerned about unauthorized devices accessing my Xfinity Stream app.
There are two devices that access our Xfinity Stream account regularly and were making hundreds of dollars in unauthorized purchases.
We have changed the password and added a purchase PIN.
The devices are no longer able to make purchases, but they are still streaming.
The issue is that if a device is already logged in on a provisioned device, changing the password doesn't log them out and make them re-sign in.
I have contacted Xfinity 6 times about this asking for all devices associated with my account to be deprovisioned. I have also asked to remove all current streaming device authorizations from my account.
No Xfinity support - either via customer service line, security concerns line, nor virtual chat - has been able to help.
Anyone out there have a solution?