Jlestis's profile

New Poster

 • 

3 Messages

Wed, Sep 30, 2020 12:00 PM

Unable to take a screenshot on iPhone while streaming show on Xfinity App

I used to be able to take a screen capture on my iPhone while watching a show on my iPhone using the Streaming App

 

NBow I just get a black screen.

 

Does anyone know why? Is there a fix, maybe something in the settings or in the App that changed?

 

It was a big time saver to be able to screen shot the screen on my iPhone before, and a major timne dreain now that I can't.

 

Any help would be greatly appreciated!

Responses

jav6joev

Bronze Problem Solver

 • 

2.1K Messages

9 m ago


@Jlestis wrote:

I used to be able to take a screen capture on my iPhone while watching a show on my iPhone using the Streaming App

 

NBow I just get a black screen.

 

Does anyone know why? Is there a fix, maybe something in the settings or in the App that changed?

 

It was a big time saver to be able to screen shot the screen on my iPhone before, and a major timne dreain now that I can't.

 

Any help would be greatly appreciated!


This also was reported a month or so ago with NO response from any Comcast agent:

https://forums.xfinity.com/t5/Stream-TV-App/Screenshots-disabled-on-Xfinity-streaming-app-on-Iphone-and/m-p/3364644#M27627

Visitor

 • 

1 Message

Only FOX News in my case that I recall. 

New to the Community?

Start Here