Kwiseman62's profile

New Poster

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1 Message

Thu, Jun 4, 2020 8:00 PM

Unable to retrieve recordings

As of 4 days ago, I keep getting a message that the stream app is "unable to retrieve recordings ". I have tried everything from logging out to deleting and reinstalling the app. What is wrong and when will this issue be fixed?

Responses

Rustyben

Expert

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24K Messages

1 y ago


@Kwiseman62 wrote:
As of 4 days ago, I keep getting a message that the stream app is "unable to retrieve recordings ". I have tried everything from logging out to deleting and reinstalling the app. What is wrong and when will this issue be fixed?

you didn't state the device type (like roku, tablet etc). did you try a smart phone to see if it works normally?

Official Employee

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196 Messages

1 y ago

@Kwiseman62 thank you for reaching out to us on Xfinity Forum. We have filed a ticket for the issue, and we hope to fix this in an upcoming release. We will respond back once this is fixed.

Official Employee

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196 Messages

1 y ago

Hi @Kwiseman62 we'd like to follow up on the "unable to retrieve recordings" issue above - could you please confirm on Stream app, whether you are now able to see any recordings, or still seeing "Unable to retrieve recordings" error screen, or empty page without error? thank you

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