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Visitor

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6 Messages

Wed, Oct 20, 2021 3:11 AM

TV’s about 3 seconds ahead of others?

I have six TVs hardwired to a router with Cat 6.  The closest TV to the router is about three seconds ahead of the next TVs in line. Is this common? Is there anyway to fix the issue? When watching the same show on two TVs about 35 feet from each other, The second TV is about 2 to 3 seconds behind and is annoying. Ty

Official Employee

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205 Messages

1 m ago

Hello @user_ac37b4, thanks for reaching out for help on our forums! You've reached the right team to help and we can certainly assist with this cable concern. In order to get started can you please send us a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? 

Visitor

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6 Messages

@XfinityNico thanks - I forgot to mention that all TV’s are using Xfinity Streaming App- no boxes. Also, I do not see that Chat Icon in Upper Right?  ( at least on my phone)?

Official Employee

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242 Messages

@user_ac37b4

 

Thank you for providing that information! That will help us troubleshoot further.  

 

To send a Direct Message:

Ensure you are logged in

Click the "Direct Messaging" icon or https://comca.st/3vAu6yw

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

 - An "Xfinity Support" graphic replaces the "To:" line.

 Type your message in the text area near the bottom of the window

   Press Enter to send it

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