Skip to main content

    Support

    Offers

U
user_de8299
1st Topic

Visitor

 • 

3 Messages

Thursday, December 8th, 2022 4:02 PM

Closed

TVGo are the only channels I can access

I do not have a cable box as it wasn’t working the service was choppy (I tried two different boxes and it was advised I return them since the app worked). Everything was working well and now we are only seeing TV GO channels. I reached out to tech support after restarting the app, signing out and signing back in. The rep told me to turn off my phone and sign back in so we can continue the conversation and it was not able to be continued from a previous rep. He made me restart everything again and no change. Still TVGO channels.

Question

 • 

Updated 

2 years ago

131

1

0

This conversation is no longer open for comments or replies and is no longer visible to community members.

XfinityGabby

Official Employee

 • 

1.5K Messages

2 years ago

Hello @user_de8299, we know the importance of being able to enjoy television. We would be more than happy to help! Can you please advise if this issue is isolated to a single device? 

4

0

user_de8299

Visitor

 • 

3 Messages

@XfinityGabby​ it was all devices. I was advised to return the box and use the streaming app. Apparently when I returned the device my tv service was removed from my account. Took the 4th representative to figure that out. And I had to put the service back on  at a higher rate. Completely disappointed. And very frustrated. 

2 years ago

0

XfinityOrlandoM

Official Employee

 • 

2K Messages

@user_de8299  are you saying now the app is working correctly?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_de8299

Visitor

 • 

3 Messages

Yes after I repurchase my service.

2 years ago

0

CCVanessa

Contributor

 • 

234 Messages

@user_de8299 Ok, that is great to hear. My apologies for the frustration, and we appreciate your patience while doing everything you could to help find a solution. I am glad your hard work has paid off. Was there still anything I can address for you? 

I no longer work for Comcast.

2 years ago

0

forum icon

New to the Community?

Start Here