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Jeffjoslin
1st Topic

Visitor

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1 Message

Sunday, May 19th, 2024 2:30 PM

Closed

TVAPP-00331

Our Xfinity Stream app won’t connect on the Roku TV. I’ve uninstalled and reinstalled the app. I’ve also cut power and restored it. I keep getting this code.: TVAPP-00331

Question

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Updated 

4 months ago

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XfinityGabriel

Official Employee

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1.9K Messages

6 months ago

 

Jeffjoslin, Hi there! Thanks for reaching out to XFINITY and for your patience while waiting for a response. I enjoy using the Stream app on my Roku devices so I understand the inconvenience that this can cause. I am sorry to learn about this experience. We are the right place to go for help. What is the model of your Roku TV. Did you mean that the error code you are getting actually end in 81 instead of 31?

 

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user_nxx7x8

2 Messages

5 months ago

same problem

with both live or playback

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user_nxx7x8

2 Messages

5 months ago

also i tried everything plugging unplugging

instslling and uninstalling the app

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XfinityKassie

Official Employee

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1.3K Messages

 

user_nxx7x8 Good morning! Thank you for reaching out to Community Forums Team for assistance with your Xfinity Stream App. I can see how not being able to enjoy your services would be frustrating. I would be happy to assist you in getting this fixed today. To begin, can you please send a Direct Messsage with your name, the name on your account, the service address, and the User ID you using for your Xfinity Stream App?
 
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
 

 

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4 months ago

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