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Sunday, February 2nd, 2025 7:50 PM

TVAPP-00249 error whenever I use wifi

Whenever I use wifi, I cant use xfinity stream app. But when i connect to cellular, it works fine. There are no other devices using the service so this error code must be a bug. 

Official Employee

 • 

1.6K Messages

8 days ago

 

user_ttotng, Thank you for reaching out to Xfinity Support. We may need to take a look at your subscription plan and run through some troubleshooting with you. If you'd like, 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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