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user_mla62
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Sunday, March 29th, 2026 12:34 AM

TVAPP-00231 only on 1 station of Xfinity Streaming app

For the past week I have been getting TVAPP-00231 when trying to watch my local PBS station in Sacramento. The station is KVIE channel 6-1. I can watch KVIE2 6-2, KVIE Kids 6-3, and KVIE World 6-4. It is just 1 station on the Xfinity Streaming app that is having this problem. I can watch it over the air with an antenna.

This is happening on 3 televisions. 

1 - Panasonic with a Roku stick

2 - TCL Roku TV, internal Roku

3 - Insignia with a Roku Express

I have unplugged my modem/router, my TCL tv, the Roku stick and Express box for more than 5 minutes. The Roku stick and Express were unplugged from the wall and HDMI port

I have deleted the Xfinity Stream app from the Rokus and reinstalled it.

None of the fixes I can find online works on this. 

Any Ideas on my next step?

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2 hours ago

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user_mla62

9 Messages

9 days ago

And here is a mind boggler. I can record shows on channel 6-1 with the xfinity dvr and then watch them later. Just cannot watch the station live

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XfinitySean

Official Employee

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582 Messages

Hey there, thanks for taking the time to reach out through our community forums! That definitely sounds like a confusing error, I apologize. When you mention that you're able to record it on the DVR, is this one of our physical set-top boxes, or do you mean using the DVR function through the Xfinity Stream app?

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8 days ago

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user_mla62

9 Messages

the DVR function on the xfinity stream app. 

Last night I could not watch Nova on PBS, but now it plays fine on the streaming DVR. This works on multiple shows at different days and times.

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5 days ago

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XfinityJeffB

Official Employee

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253 Messages

Ok, so you recorded Nova, you could not watch it on your TV box, but you can watch it through the stream app on mobile, pc, or some other device. Is that correct?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 days ago

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user_mla62

9 Messages

I do not have a cable box. Streaming local stations on the "xfinity stream" app with Roku.

Yes, I recorded Nova with the streaming app DVR last night and now I can watch it on my tv. Could not watch it live, got the TVAPP-00231 when trying to watch live.

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5 days ago

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XfinityJeffB

Official Employee

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253 Messages

Ok. Thank you for clarifying. You normally are able to watch PBS live through the stream app on your Roku, correct? Have you tried watching and recording before this time?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 days ago

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brusoft

New Poster

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6 Messages

2 days ago

I and my neighbor are having the exact same issue.  I'll add to this that I'm able to watch PBS live via the Xfinity Stream app on my android phone without an issue.  Is the PBS live stream going out under some other/new codec?

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user_w5pk8l

Visitor

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1 Message

21 hours ago

I too am having the issue with KVIE 1.via xstream on roku.  I have 3 roku, all have kvie issues.  My samsung tv with xstream, KVIE works.

KVIE 2 Seems to work

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brusoft

New Poster

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6 Messages

6 hours ago

I don't understand why someone at Xfinity can't plug in a Roku stick into a TV and see the problem themselves and go through all the remedies (reboot modem, delete Roku cache, etc.) to see for themselves their generic remedies for all problems don't fix this problem.  When these fixes don't work and we contact Roku, they have no clue because Xfinity staff have not contacted Roku to work together to figure out the issue.  This should not be too difficult to figure out if Xfinity would do try it themselves in their lab (assuming they have one).

Please let us know you are working on this.  Thanks.

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