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user_mla62
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Sunday, March 29th, 2026 12:34 AM

TVAPP-00231 only on 1 station of Xfinity Streaming app

For the past week I have been getting TVAPP-00231 when trying to watch my local PBS station in Sacramento. The station is KVIE channel 6-1. I can watch KVIE2 6-2, KVIE Kids 6-3, and KVIE World 6-4. It is just 1 station on the Xfinity Streaming app that is having this problem. I can watch it over the air with an antenna.

This is happening on 3 televisions. 

1 - Panasonic with a Roku stick

2 - TCL Roku TV, internal Roku

3 - Insignia with a Roku Express

I have unplugged my modem/router, my TCL tv, the Roku stick and Express box for more than 5 minutes. The Roku stick and Express were unplugged from the wall and HDMI port

I have deleted the Xfinity Stream app from the Rokus and reinstalled it.

None of the fixes I can find online works on this. 

Any Ideas on my next step?

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17 hours ago

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user_mla62

8 Messages

7 days ago

And here is a mind boggler. I can record shows on channel 6-1 with the xfinity dvr and then watch them later. Just cannot watch the station live

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XfinitySean

Official Employee

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581 Messages

Hey there, thanks for taking the time to reach out through our community forums! That definitely sounds like a confusing error, I apologize. When you mention that you're able to record it on the DVR, is this one of our physical set-top boxes, or do you mean using the DVR function through the Xfinity Stream app?

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6 days ago

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user_mla62

8 Messages

the DVR function on the xfinity stream app. 

Last night I could not watch Nova on PBS, but now it plays fine on the streaming DVR. This works on multiple shows at different days and times.

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3 days ago

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XfinityJeffB

Official Employee

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251 Messages

Ok, so you recorded Nova, you could not watch it on your TV box, but you can watch it through the stream app on mobile, pc, or some other device. Is that correct?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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user_mla62

8 Messages

I do not have a cable box. Streaming local stations on the "xfinity stream" app with Roku.

Yes, I recorded Nova with the streaming app DVR last night and now I can watch it on my tv. Could not watch it live, got the TVAPP-00231 when trying to watch live.

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3 days ago

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XfinityJeffB

Official Employee

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251 Messages

Ok. Thank you for clarifying. You normally are able to watch PBS live through the stream app on your Roku, correct? Have you tried watching and recording before this time?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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brusoft

New Poster

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5 Messages

17 hours ago

I and my neighbor are having the exact same issue.  I'll add to this that I'm able to watch PBS live via the Xfinity Stream app on my android phone without an issue.  Is the PBS live stream going out under some other/new codec?

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