I recently moved and now streaming app on phone says Subscription required TVAPP-00203.
3 digit codes are usually account set up issues (for example not using your own xfinity internet connected gateway/modem. are you able to use a smart phone/tablet to access the TVgo channels in your subscription? are your services already turned on (cable TV/internet) at your new address?
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
I'm at home using xfinity internet on phone. app doesn't let me watch any channels as it did with same service. I tried redownloading app and everything.
I'm at home using xfinity internet on phone. app doesn't let me watch any channels as it did with same service. I tried redownloading app and everything.
do you get a menu on the app? are the TVgo channels available? completed recordings?
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
@INcustom Hi dear user, we have submitted a ticket to work on this issue, can you please confirm if it is now resolved?
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Solution.
Responses
Rustyben
Expert
•
24K Messages
7 m ago
3 digit codes are usually account set up issues (for example not using your own xfinity internet connected gateway/modem. are you able to use a smart phone/tablet to access the TVgo channels in your subscription? are your services already turned on (cable TV/internet) at your new address?
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INcustom
New Poster
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4 Messages
7 m ago
I'm at home using xfinity internet on phone. app doesn't let me watch any channels as it did with same service. I tried redownloading app and everything.
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Rustyben
Expert
•
24K Messages
7 m ago
do you get a menu on the app? are the TVgo channels available? completed recordings?
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0
ComcastStream
Official Employee
•
196 Messages
6 m ago
@INcustom Hi dear user, we have submitted a ticket to work on this issue, can you please confirm if it is now resolved?
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
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0
Jobischaeffer
New Poster
•
4 Messages
2 m ago
I am having this same issue currently. It is happening on a pc, an iPad, and a fire tv. Has there. Even any resolution?
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