TVAPP-00166 in TX

Same in TX, went out when they had an outage, spoke to Xfinity, they didn’t/don’t have an answer.
My Samsung TV is the only one affected, other TVs (Fire, ROKU, etc) work fine, definitely expect a refund for the down time.

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user_lwdtsl

3 Messages

13 days ago

They have known about the Samsung problem for years, I looked back and there have been multiple issues with the Xfinity App and Samsung TVs, you would think they would have it figured out by now

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XfinityGabriel

Official Employee

•

2.2K Messages

user_lwdtsl, Hi there! Thanks for reaching out for help with that error message. I know how important it is to have the Streaming app working on your Samsung TV. I like to enjoy my entertainment this way as well, so I can relate to the inconvenience that this has caused you. I am sorry to learn about this experience. You've reached the right team of specialized experts to help with this over social media. We can help. To further assist us, would you mind sharing your Samsung TV model?

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11 days ago

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Xfinity Stream App

user_lwdtsl

TVAPP-00166 in TX

user_lwdtsl

XfinityGabriel

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