Regular Visitor
•
14 Messages
TVAPP-00165 error
What's the deal. You guys screwed me over with ALL NBC branded network shows being in HD OnDemand. Now when I try to use the stream app on both an LG smart TV and an Amazon fire stick, I'm getting the following error.
Sorry!
Unfortunately, we cannot support high speed data customers without a video subscription. Check out xfin.tv/shop to subscribe today!
OK
(Error: TVAPP-00165)
Everything I've read says that I need xfinity TV, which I do, so what am I missing?
XfinityJohnG
Official Employee
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1.1K Messages
7 months ago
Thank you for reaching out to us here @epictale. If you are a TV subscriber with us, I will be happy to look into any issue with that stream app for you. Could you send us a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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