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4 Messages

Wednesday, January 17th, 2024 6:36 PM

Closed

TVAPP-00148

I just encountered error code TVAPP-00148 on the Xfinity Stream app on my Samsung TV. Worked fine for prior 6 months. App streams fine on other devices and tvs. Tried turning off/on tv and deleting/installing app on Samsung tv. 

1 Message

1 year ago

We are having the exact same issue on our Samsung TV, so annoying. Worked fine now continuously get that same error message….

2 Messages

1 year ago

Same exact issue is occurring with me.  It has been out since Friday January 19th and have been told that Xfinity is aware of this and are working on fixing.  

4 Messages

1 year ago

You can also press record on the guide of a live show. Wait a couple of minutes then hit play recording. You'll just be on a slight delay. That way you don't have to tie up your cellphone and kill the battery.

Visitor

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1 Message

1 year ago

Still not working on Samsung TVs after Samsung updated software. I contacted Xfinity support, they told me that they're aware of it and backend software engineers are working on it.

2 Messages

1 year ago

having the same issue for days now.  just sitting on chats and phone calls with xfinity support asking me to do the same things over and over....so over it

2 Messages

1 year ago

Same issue here. Noticed a couple days ago. Stream app works fine on other Samsung TVs and all iPad apps. Live TV does not work on my Frame. Recorded shows and On Demand work fine but no live tv. Get the exact same error message. Amazing Xfinity has known about this issue for what appears to be more than a week and have still not corrected it. Just like the CC defaulting to on every time you open the app. That has been a problem for months and still no fix. They are an embarrassment of a company. 

Visitor

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2 Messages

Just spent almost 2 hours with support so I could get escalated and get a ticket number. Support guy had me go through all the troubleshooting steps, although I sent him this thread and made it clear that my network and TV are fine with all other streaming. Seriously a waste of time as clearly he had to stick to the script, regardless of logic or error number. The guy i chatted with a few days ago told me the issue would be resolved in 2 hours. At least this guy didn’t tell me an outright lie. 

4 Messages

I have found that everyone who is on the chat lies. Every time. I have never been given a credit or anything I request unless it’s to renew the service. Then it goes through immediately. Absolutely freaking liars every one of them. 

Contributor

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38 Messages

1 year ago

Was just able to get in using my Samsung TV and the XfinityStream App for the first time in a week.  Not sure how long it's gonna last but gonna enjoy it for now!  Hope it's a sign in the right direction

4 Messages

1 year ago

How did you get it to work?  Mine still showing  error message. 

Contributor

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38 Messages

@user_9hd7gx​ I just opened the app.  This happened a couple nights ago but the next morning it was broke again so I'm not optimistic that it's fixed.  

1 Message

1 year ago

Another irritated Xfinity customer here.  After wasting large blocks of time, they point the finger at Samsung, Samsung points the finger at Xfinity.  Terrible customer service all around.

Contributor

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67 Messages

1 year ago

No answered at all , Xfinity won’t even comment 

1 Message

1 year ago

SAME! I am so sick of that chatbot going down a rabbit hole and that asinine phone assistant with the fake key punches! The online agents were pleasant,  but after 20 minutes on hold (they did keep checking on me) it was obvious they had no answers.  I think I am going with youtube channel and as much as I dislike them..I have no choice in my area to get the tmobile box 

4 Messages

1 year ago

Couldn’t agree more.  Xfinity goes out of their way to NOT answer customer inquiries.  How about a status report?  Why is there so much ignorance about what is taking place at Xfinity? 

Visitor

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2 Messages

1 year ago

I am having the same issue.  All other devices fine. I have to stream via fire stick. 

I deleted and reinstall app.  
This wasn’t an issue until the update.  

11 Messages

1 year ago

It’s been almost a week with no resolution. I pay $200 a month for a service they aren’t providing. They are in breach of contract. Got a measly $15 credit. Cost me $50 to buy a ROKU stick so I can watch my TV. Looking like this is going to drag on like the closed caption default on issue. I just filed a complaint with the FCC. I’m done playing games with Xfinity. 

(edited)

4 Messages

1 year ago

Anyone thought that it could be on Samsung platform?  They do have an App that competes for viewers against Xfinity

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