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user_3g6xxa
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4 Messages

Wednesday, January 17th, 2024 6:36 PM

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TVAPP-00148

I just encountered error code TVAPP-00148 on the Xfinity Stream app on my Samsung TV. Worked fine for prior 6 months. App streams fine on other devices and tvs. Tried turning off/on tv and deleting/installing app on Samsung tv. 

Question

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Updated 

1 year ago

79.2K

392

user_d4kvy0

1 Message

1 year ago

Just spent another hour on the phone with Xfinity trying to resolve this issue.  They still do not have a fix for the app.  And still cannot watch live TV from the xfinity app on a Samsung TV.

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user_gapxes

1 Message

1 year ago

exact same problem here. Calling customer service is no help.

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zh2388

Visitor

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11 Messages

1 year ago

Just use AirPlay and the Xfinity app on your phone until these [Edited: Language] have a fix. 

(edited)

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user_ffndc9

2 Messages

1 year ago

Has xfinity offered a solution have been watching on my Samsung tv for a yr now with no live streaming issues now try to watch football game today and getting the same tvapp-00148 that everyone else is . And all the same stuff everyone else is saying,  the roku tvs working, the firestick and all other . Someone please come up with solution either Samsung or xfinity 

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Skeets2022

Visitor

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23 Messages

1 year ago

Yes but I am not always home and so others in my home can’t watch tv without me. Not to mention it kills my battery. The app worked fine until Thursday Jan 17th 2024. 

last time this happened it took someone from a higher level to legitimately fix the app.  So disappointed in now it’s been 4 days already. 

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user_ehmjye

Contributor

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67 Messages

@Skeets2022​ when did this happen before ? I just bought 2 Samsungs now this 

1 year ago

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user_gppacy

2 Messages

1 year ago

I spoke to an Xfinity representative yesterday and was informed that this is a known issue and they are working on fixing the issue. Hopefully soon. 

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user_rsfioj

9 Messages

1 year ago

What are we at now, 4 days without a resolution?  The longer it goes the more I am learning that I likely could live without Xfinity.  There are so many channels available on Samsung TV.  To be clear all of my TV's are Samsung because I can stream directly.  If Xfinity isn't going to sbe able to stream I will end up dropping the service.  I'm not paying for a stick or a box when there are plenty of other options.   

And yes the biggest complaint is the fact that I spent hours uninstalling and reinstalling with "customer service" instead of someone just simply saying it was a know issue.  

(edited)

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user_ffndc9

2 Messages

I know I was already looking into canceling xfinity and going back to hulu live , I already have hulu but got xfinity because of football but now games r on peacock and prime and ESPN I think just one is on nfl network so this was the push I needed I guess 

1 year ago

user_4ckod0

2 Messages

1 year ago

I sense a mass exodus from Xfinity coming very soon. 

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user_fnvq0d

37 Messages

1 year ago

Good luck everyone.  I am still facing this issue.  That said, you might all want to check the internet speed you are receiving as I found in this process that while I am paying for 1gb service, my modem does not provision at that speed and I am receiving 300mb service.  I had a tech come to my house who ran new wires from the pole to my modem which did not resolve the problem.  Ultimately, he contacted his tech support and had them provision it at the correct speed, but since the modems update nightly from 2-4am, my modem updated and my speeds are again painfully slow.  This is a bait and switch and I will be contacting the FCC with this problem!

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user_ehmjye

Contributor

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67 Messages

So are you saying Xfinity says we are getting more speed than we are actually are ? 

1 year ago

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user_fnvq0d

37 Messages

Well, in my case yes.  I call support they say my modem is provisioned as 1gb and reset my modem which then provisions at 300mb.  Maybe it's just my account, I do not know, but I do know that the tech that was here Saturday finally got it working around 11:30 am and by Sunday am, it was back to 300mb.  It's been reset by normal customer support this morning and is still at 300mb.  So I'd check what you are paying for against what you are really getting.  Here's the link  https://speedtest.xfinity.com/

1 year ago

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user_w1gv8k

3 Messages

1 year ago

I just got off chat with agent was offered a xumo box.  This is a free service I would only need the box if I didn’t have a smart tv.  I’m not hopeful it will be fixed soon as I asked about this weekends football.

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user_481kk4

Contributor

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52 Messages

1 year ago

Another workaround is if you have a Roku, you can add the app to your Roku device and watch live TV. 

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user_ehmjye

Contributor

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67 Messages

1 year ago

Now going on over a week , there are still no answers , something does not sound right , all my apps on TV work perfect except Xfinity 

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user_g8519s

4 Messages

1 year ago

A work around until Xfinity fixes the bug is to Stream on your iPhone and cast to your TV.  It’s simple.  Xfinity needs to revert to the Beta until the problem is fixed.  Terrible issue. 100% Xfinity.  Their app should not be accessible to all ITV’s except Sansung.   

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user_30zu9n

Contributor

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38 Messages

You are right on all counts.  The iphone AirPlay solution is the best temporary fix.  This shouldn't be hard to fix.  Xfinity just doesn't care.  

1 year ago

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user_75e93s

11 Messages

1 year ago

Just finished talking to Xfinity again, and after 1 week they are NOW aware of the problem and their engineering team is working on the "outage". They do not know when it will be fixed. They are blaming the Samsung update and did not commit to crediting my account until the issue is resolved. They provided another ticket number different than the one I had before. Interesting how they have not provided email or text communication informing of the outage to all users. Not very helpful at all! 

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user_g8519s

4 Messages

@user_75e93s​ thank you.  Why did it work on the beta?  Anyway, still streaming and casting to tv from iPhone Xfinity app in the meantime.  BTW I have an older model of SS that is working fine.

1 year ago

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user_8e92c5

5 Messages

@user_75e93s​ Agree!  Why hasn't tech support commented on this FORUM? It is an Xfinity owned forum, what a great way to notify all of us who are experiencing this outage with streaming on Samsung TVs?!?!?!?

They have a customer satisfaction issue exploding and can show some transparency?  No way to run a company.

1 year ago

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NewCustomer3

Visitor

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44 Messages

@user_8e92c5​ Totally agree! We need updates from Xfinity via this forum. When we opened our ticket about this outage last week, someone called me back and told me it "might" be fixed by Monday. So I called to get a status on my ticket today and the technicians asked me to do the same troubleshooting steps they've asked us (well, all of you here too) to do multiple times and it does not fix the issue. I gave them my ticket number and the outage ID another customer posted and the customer service organization could not give me an update. It's almost as if they aren't in the loop...all the more reason Xfinity needs to use this forum to provide updates.

1 year ago

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user_ehmjye

Contributor

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67 Messages

1 year ago

why hasn’t Xfinity made a public statement regarding this issue , thousands of people are without live stream if they have a newer Samsung TV , all my hundreds of TV apps work perfectly except Xfinity so who’s at fault ? I don’t know if Xfinity uses an antiquated system or what but everything points to  Xfinity 

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