TVAPP-00148

@user_rqjomm​ correct , let this sink in , all the other Apps on your smart TV work except Xfinity , hundreds of them yet Xfinity blaming Samsung? Interesting 

@user_rqjomm​ interesting!

clear case where the left hand doesn’t know what the right hand is doing!

I talked to two people and they said problem known and it’s not a Samsung issue

@user_rqjomm​ I talked to tech support 2 days ago - they know about the Samsung TV/Xfinity Stream app problem. I saw another comment that someone said they used their Roku to download the Xfinity Stream app to watch live TV. I did that yesterday, and it worked. I have a 2-year-old Samsung TV. 

@user_rqjomm​ they told me yesterday they were aware and it was only some Samsung TV’s. 

I Called Xfinity and refused a virtual assistant. Got a human being and explained what all I had read on this site.  She said they are aware of the magnitude of the problem, and I told her as a customer, we are all stuck between Xfinity saying it is a Samsung problem and Samsung saying it is a Xfinity problem.  She asked for me to wait a moment and came back and has scheduled a technician to come out this Monday afternoon (the 22nd).  It's currently Friday afternoon at 12:30 PM on the 19th as I'm writing this.  Let's hope they can fix my issue on Monday.  

I told her that there are hundreds if not thousands of Xfinity customers with Samsung TV's that are pissed to the hilt, and they need to convey that to their senior management.

Hope it helps!!

Hello @rain377, thank you for taking the time to reach out on social media.  Are you seeing the same error, or having problems with the Stream app? If so, I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@user_uhm0jo​ If you have a Roku, you can download the Xfinity Stream app as a workaround. I did that with my Samsung TV; I'm able to watch live TV again after two days. 

@user_j0s7ir​  One in the same

@user_uhm0jo Hello! We do need to let you know that our Engineering Team is aware of the issue and our fix teams are engaged in getting a fix deployed. We appreciate you letting us know, and we hope to have this resolved soon.

Tech Support.   Now there's an oxymoron if I ever heard

I downloaded channel apps  that I watch, this doesn't replace the problem but a band aid.  My call with cs;  this is a nationwide problem and the tech engineers are working on it and I will be getting updates, yea right.  This should be reported to the news.  Both Samsung and Xfinity areat  fault. they should have a partnership that communicates when an update is being pushed and test for any glitches. 

Funny how some CS's say there is no ticket and others say they are working on it and it's a nationwide problem.

@user_30zu9n​ When I called customer service yesterday, that's what they told me; it was a nationwide problem with Samsung TVs. Mine is only 2 years old. 

@user_vzjjen Hello! Thank you for reaching out to us here on our Community Forum. We can confirm that our team is aware of the issue and is working to resolve it as soon as they can. 

Hello @user_2b3bf0, thank you for taking the time to reach out on social media.  I understand your concern with the Stream app, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

My chat rep asked for the model number and serial number, put me on hold to talk to tech team, but returned saying that it is a known issue and that they hope to have it fixed within the next 2 to 3 days, that I would be notified via email when resolved and would be compensated for the days of service not available. I won't hold my breath, though. 

@Charkbites​ @sherri_m Someone else posted a workaround in another thread -  if you have a Roku device, you can add the app. I did that yesterday after 2 days of no live TV - it worked on my Samsung. 

Thank you for the suggestion. I'm aware that I could use a Roku device, but I just think that's unacceptable to have to resort to a Roku device when I've paid a lot of money for a new Samsung Smart TV that has been working fine with the xfinity stream app for a year now.

@Charkbites​ 

Well, that worked...until I shut off my TV, now I'm getting the error code...AGAIN!

@user_481kk4​ I'm using a Roku TV, so without adding a Roku stick, I don't see this as an option for me

Hello @user_hou0ky, thank you for taking the time to reach out on social media.  I understand your concern with the Stream app, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I chatted with a live agent on the Xfinity App.  He "reset" my account (the userid that I am signed into on the Stream App).  This fixed 3 of my 4 Samsung TVs.  He said the last should start working within the hour.

Is this something we users can do ourselves? I'm not sure I understand what you mean. 

@sherri_m Not sure if he said "reset" or "refresh", but when I told him this was a know issue, he apparently found something that needed to be fixed or updated in their system.   There was an earlier response from someone that was similar.  I the issue is a combination of the latest App update and how the Samsung device is registered in Comcast's system.  Fixing the record on their end appears to correct this.

@user_w1w7jj​ okay, thank you. I saw a new thread about this subject just now that says the issue will be resolved tonight by 8pm. Again, I'm not holding my breath.  Hahaha

@user_hxed5a​ not to mention closed caption has to be manually shut off everytime you use the app.  

You called Samsung or Xfinity?