What device are you using to access/view Xfinity Stream content? Does that device meet the minimum system requirements for the Xfinity Stream app? Have you tried resetting the device by either unplugging it for ~1 minute from the power outlet? Have you ensured you have the latest update of the Xfinity Stream app? By providing this information and performing these steps, you will likely be able to get the app working again.
Thank you for reaching out to us @user_26973a! I our awesome expert @Here4Help asked some critical question to help troubleshoot this issue. Have you had a chance to check if your device meets the minimum system requirements and that the app has the latest update?
Here4Help
Expert
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192 Messages
8 months ago
@user_26973a
What device are you using to access/view Xfinity Stream content? Does that device meet the minimum system requirements for the Xfinity Stream app? Have you tried resetting the device by either unplugging it for ~1 minute from the power outlet? Have you ensured you have the latest update of the Xfinity Stream app? By providing this information and performing these steps, you will likely be able to get the app working again.
I hope this helps.
(edited)
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XfinityAldrik
Official Employee
•
1.7K Messages
8 months ago
Thank you for reaching out to us @user_26973a! I our awesome expert @Here4Help asked some critical question to help troubleshoot this issue. Have you had a chance to check if your device meets the minimum system requirements and that the app has the latest update?
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