dennisrh's profile
dennisrh
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Sat, Nov 28, 2020 2:00 PM

TV Remote app forum?

I did not find a forum for TV Remote App issues, so I'm posting my question here.  My device list still has the name of an X1 remote box that I have returned to Xfinity.  There is no choice for me to delete devices in the app, and I have un-installed the app and re-installed it.  How do I go about getting this device name removed from device list in the app?  I thought Xfinity would remove it from my account equipment list or something like that and that would make it go away.

Question

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Updated 

2 m ago

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Rustyben

Expert

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24.1K Messages

1 y ago

@dennisrh wrote:

I did not find a forum for TV Remote App issues, so I'm posting my question here.  My device list still has the name of an X1 remote box that I have returned to Xfinity.  There is no choice for me to delete devices in the app, and I have un-installed the app and re-installed it.  How do I go about getting this device name removed from device list in the app?  I thought Xfinity would remove it from my account equipment list or something like that and that would make it go away.

as long as the my account app no longer shows you are being billed for that set top box, you just have to wait. Covid-19 is causing the back office updates not to happen on-time (when the item is received by the repair warehouse). 

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user_75ae78

Visitor

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1 Message

 I have the same question & the above answer is not true!

WAITING does nothing!

2 m ago

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XfinityJodie

Official Employee

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351 Messages

@user_75ae78 Hey there! We understand the frustration with this. Equipment updates with our apps can take a bit but what we can do is check to make sure the right equipment is on the account. Please select the chat icon in the top right-hand corner. Then search for Xfinity Support. Please make sure to provide your full name and service address.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 m ago

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