TV Remote app forum?

I did not find a forum for TV Remote App issues, so I'm posting my question here. My device list still has the name of an X1 remote box that I have returned to Xfinity. There is no choice for me to delete devices in the app, and I have un-installed the app and re-installed it. How do I go about getting this device name removed from device list in the app? I thought Xfinity would remove it from my account equipment list or something like that and that would make it go away.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

Rustyben

Expert

•

24.6K Messages

5 years ago

@dennisrh wrote:

I did not find a forum for TV Remote App issues, so I'm posting my question here. My device list still has the name of an X1 remote box that I have returned to Xfinity. There is no choice for me to delete devices in the app, and I have un-installed the app and re-installed it. How do I go about getting this device name removed from device list in the app? I thought Xfinity would remove it from my account equipment list or something like that and that would make it go away.

as long as the my account app no longer shows you are being billed for that set top box, you just have to wait. Covid-19 is causing the back office updates not to happen on-time (when the item is received by the repair warehouse).

2

0

U

user_75ae78

Visitor

•

1 Message

I have the same question & the above answer is not true!

WAITING does nothing!

4 years ago

0

CCJodie

Problem Solver

•

1.3K Messages

@user_75ae78 Hey there! We understand the frustration with this. Equipment updates with our apps can take a bit but what we can do is check to make sure the right equipment is on the account. Please select the chat icon in the top right-hand corner. Then search for Xfinity Support. Please make sure to provide your full name and service address.

I no longer work for Comcast.

4 years ago

0

Xfinity Stream App

dennisrh

TV Remote app forum?

Rustyben

user_75ae78

CCJodie

New to the Community?