Tv go only

I am having the same issue and no one has been able to help. I have the prepaid NOW StreamSaver service and I'm using a Roku stick streaming device.  Since last Tuesday (12/2), I have not had any of the 125+ LiveTV channels on my Xfinity Stream app.  It's only showing TV GO channels.  The app isn't recognizing that I am on my home's wifi network.  I've done ALL of the troubleshooting, tried working with Xfinity agents, and NOTHING has worked.  There HAS to be a solution for this!  Has anyone here figured out why this is happening and how to fix it?  I'm paying for a service I can't even use the way I want to and it's super frustrating and completely unacceptable.

If you don’t have the ‘’video package’’, you will not have access to all channels, just TV GO channels. When I returned my cable box after cancelling 9 days before, the video package was turned off. 

@janesil​ I don't know what the "video package" is, but I didn't have that & I was able to get Xfinity to authorize all 125+ LiveTV channels when I had the prepaid NOW services. I switched back to post-paid Xfinity Internet & still have the (post-paid) NOW StreamSaver (no "video package") & I still have all 125+ LiveTV channels.

For prepaid NOW StreamSaver customers, all Xfinity has to do is authorize access & you will have all 125+ LiveTV channels. You don't need a "video package", whatever that is.