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Tv app just showing purchase screen
Just moved this past weekend and on my Samsung tv the app is stuck on the purchase screen and says I havnt purchased anything yet. I have tried uninstalling and installing the app again and cleared out the cache on my phone that I am using to authorize the tv, but no luck yet.
jav6joev
Gold Problem Solver
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2.2K Messages
6 years ago
Xfinity Stream app? So the three bars for options show up and the search icon? Neither work when tapped?
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markwj247
New Poster
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1 Message
6 years ago
@Greenr2010 I'm having the same issue. My Samsung Smart TV with the Beta App just shows a purchase screen. When I try to highlight another option and go to Live TV, it's frozen.
I've also noticed the streaming app on my iphone shows only 4 channels on the XFinity Stream App.
I've signed out and deleted the apps, redownloaded logged in etc... Nothing has changed.
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Rustyben
Expert
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24.6K Messages
6 years ago
if your new account is set up at the new address, sign in to the xfinity.com web site (not streaming) and go to account, users, and create a new non-restricted user. use that email address/password to sign into the streaming account. worked?
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Datlvlyldy
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1 Message
5 years ago
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